Online Security

Security of your financial information is our top priority. Al Salam Bank uses the latest technology with robust security methods, including 128-bit SSL encryption code, firewalls, access controls, automatic timed log-out and access blocking in case of repeated incorrect password entries, to ensure the security and confidentiality of your personal and financial information. Your password is generated in a very secure manner and is known to you only and to prevent any unauthorized use of your Online Banking account, your Online Banking session is terminated in cases of inactivity for an extended period of time.

Furthermore, Al Salam Bank offers an additional layer of security required when our customers perform certain sensitive transactions online, where you will need to enter a six-digit OTP that you will receive via SMS on your registered mobile number. Our customers also have the option to block their Online Banking access at any time, which can be unblocked upon your request.

Your Online Banking password and username must be entered each time you log on to Online Banking.

Note: Further to the security measures in place by Al Salam Bank, you also play an important role in maintaining your own security. Here are some tips we can offer:

• Your username, Online Banking password and personal identification details must remain confidential to yourself at all times, if you ever suspect unusual account activity or that your Online Banking information has been compromised, please change such details immediately and report the incident to our Customer Care Centre on +(248) 4303103. We suggest that you change your Online Banking password and personal identification responses on a regular period.
• Always remember to log out of your Online Banking account once you are done with your session and closing the browser window once you have logged out of your Online Banking session.