What is Online Banking?
Online Banking is an electronic service that allows our customers to access their personal accounts from anywhere in the world by using a computer and having Internet access.
Online Banking is available online through our website at: www.alsalamseychelles.com.

Who is eligible for Al Salam Seychelles Online Banking?
All individual Al Salam Bank Seychelles Ltd.’s (the “Bank”) customers (account holders) are eligible for getting Online Banking access for their Bank accounts. If you are an existing customer of the Bank, you are eligible to register for Online Banking.

How can I apply for Al Salam Seychelles Online Banking?
Applying for Online Banking is very simple. All you need to do is to fill-up the Online Banking registration form (available at the Bank’s branch or any other channels as deemed appropriate by the Bank) and submit it to the Bank, duly filled-in and signed. In turn the Bank will provide you with a Channel Reference Number, where you will then be required to enter such Channel Reference Number where indicated on the Bank’s website under the Online Banking section. You will then need to click the “New User? Register” button and follow the instructions.

Is there any charge for using Al Salam Seychelles Online Banking?
No. Currently, we offer the Online Banking service free of charge to all our customers. However, there may be charges for certain transactions such as fund transfers, etc. You will be informed about the relevant charges before the transaction is completed.

What information is required for Online Banking online registration?
In order to register for Online Banking, you will be asked to enter your Customer Base/CIF number along with your Identity Card or Passport number, mobile number registered with the Bank and the Channel Reference Number provided to you by the Bank upon submitting your Online Banking registration form to the Bank.

During the online registration process, if I do not receive the One Time Period (OTP), what can I do?
You will need to contact our Customer Care Centre or visit the Bank’s branch in order to ensure that your information registered in our system is updated.

How do I access Al Salam Seychelles Online Banking?
After completing your online registration, we will enable your Online Banking access where you will be able to choose your own username and password.

Which operating systems and internet browsers will I need to access Online Banking?
To access Online Banking our customers will need to have a computer with internet access and a browser (e.g. Internet Explorer) that supports a 128-bit encryption.

Minimum requirements:

Hardware: You need a PC with 256 MB RAM, 2 GB Hard Disk Space and 500 MB free space.

Software: You need a browser, preferably Internet Explorer Version 8.0 or higher.

What is my username and Password for Al Salam Seychelles Online Banking?
During the online registration process, you will be prompted to setup your username and password. Please ensure that you follow the tips suggested under security tips.

What is a OTP?
Online Banking offers its customers a second layer of security through its OTP feature to enhance the security of your accounts. An OTP is a second level password required to complete certain sensitive transactions. It is a 6-digit password that you will receive on your mobile number registered with the Bank.

What languages does Online Banking support?
Online Banking is currently only available in English.

When can I access Al Salam Seychelles  Online Banking?
With Al Salam Seychelles Online Banking our customers have access to their personal account information 24 hours a day, 7 days a week. If there are any exceptions due to necessary maintenance periods our customers will be informed through an online notification or SMS.

Which accounts can I access through Online Banking?
You can access the following accounts:

• Savings
• Current
• Wakala deposit
• Finance
• Credit card

What features are available on Al Salam Seychelles Online Banking?

Current / Savings Account:

• View account balance, account activity, account details and account statement.
• Download account statement in PDF format.
• Transfer funds between your Al Salam Bank accounts.
• Transfer funds from your Bank account to a third party account within or outside the Bank (you will need to register the beneficiary online through the Beneficiary Management option).
• Request for a cheque book, Debit (ATM) card, PIN and other services.

Wakala Deposits:

• View Wakala balance and Wakala details.
• Create a new Wakala

Finance:

• View financing summary.

Credit Card:

• View card account balances, card account activity, card account details and card transaction history.
• Download account statement in PDF format.
• Make payments towards your card by debiting your bank account.

Other Transactions:

• Communicate with the Bank over a secure medium by using the Message Centre.
• View / edit your personal details with the Bank.
• Change your login password.

We recommend that you explore the Bank’s Online Banking demo in order to experience the variety of features we offer to our customers.

When will my transactions affect my account?
Most of the transactions will be executed instantly, while others may take some processing time. In case your transaction is not executed in a reasonable time, please contact our Customer Care Centre on 4303103 and provide the transaction details along with the ‘transaction reference number’.

Why do I get the message "Your valid session already exists"?
You will get this message if you close the browser window without logging out of Online Banking and try to log in again within a period of five (5) minutes. If you are experiencing this issue please try to login after waiting for another five (5) minutes. If the problem still persists please contact our Customer Care Centre on 4303103 for help.

What happens if I forget my password?

If you forget your login password you can reset it online from the “Forgot Password” option on the login page.

What happens if I forgot my username?

If you forget your username you should contact our Customer Care Centre on 4303103 for further assistance.

How do I change my Online Banking password?
To change your password, select the Reset Password link from the Online Banking User Preference menu. However, in case you have forgotten your password, just select Reset Password link from the Online Banking sign-in page. You will need to provide some basic account information such as your Customer Base/CIF number, Identity Card or passport number etc. where you will then receive an OTP on your mobile number registered with the Bank. The Online Banking portal will them prompt you to create a new password.

How secure is Online Banking?
Security of your financial information is our top priority. The Bank uses the latest technology with robust security methods, including 128-bits SSL encryption code, firewalls, access controls, automatic timed log-out and access blocking in case of repeated incorrect password entries, to ensure the security and confidentiality of your personal and financial information. Your password is generated in a very secure way and is known to you only and to prevent any unauthorized use of your Online Banking account, your Online Banking session is terminated in cases of inactivity for an extended period of time.
Furthermore, the Bank offers an additional layer of security required when our customers perform certain sensitive transactions online, where you will need to enter a six-digit OTP that you will receive via SMS on your registered mobile number. Our customers also have the option to block their Online Banking access at any time, which can be unblocked upon your request.

Your Online Banking password and username must be entered each time you log on to Online Banking.

Note: Further to the security measures in place by the Bank, you also play an important role in maintaining your own security. Here are some tips we can offer:

• Your username, Online Banking password and personal identification details must remain confidential to yourself at all times, if you ever suspect unusual account activity or that your Online Banking information has been compromised, please change such details immediately and report the incident to our Customer Care Centre on 4303103. We suggest that you change your Online Banking password on a regular period.
• Always remember to log out of your Online Banking account once you are done with your session and closing the browser window once you have logged out of your Online Banking session.

What are the features offered in Online Banking?

• View your account transactions and history
• View or print your account statements and balances
• Fund transfer between own accounts and other banks (including international remittances)
• Payments to your Al Salam Bank credit card
• Create Wakala deposits